Cognizant dedicates more than 25,000 professionals to Claude delivery

The IT services company has formed a dedicated global delivery group and introduced a managed services model that combines licensed access to Anthropic’s Claude with security and governance controls tailored to each client’s operational requirements.

Cognizant has formed a global team of more than 25,000 professionals to build and run Claude-powered systems for enterprise clients. The Claude Frontier Capability Group will help customers move AI projects from pilots into production across core business operations.

The company said more than 44,000 employees across its business units and corporate functions have already received training or certification on Claude. The new group will focus specifically on delivering and operating Claude-based systems for clients.

Cognizant to manage Claude in production

Under the managed services model, Cognizant will take responsibility for operating Claude-powered systems on behalf of clients. The service combines dedicated staff, licensed access to Claude and Cognizant’s own software, including its AI Delivery Operating System. Cognizant says the model is designed to make AI spending more predictable, with security and governance controls tailored to each client’s connectivity, architecture and risk requirements.

“Clients want a partner who will take responsibility for delivery once AI is running inside their business,” said Ravi Kumar S, CEO of Cognizant. “We are putting more than 25,000 of our people on Claude and taking on the job of running it for clients through managed services. That is a significant bet on Claude, and on what enterprises can achieve with it in their core operations.”

“Every enterprise is racing to bring AI into its organization, but the people with the skills to make it work inside a real business have become the hardest talent to find,” said Paul Smith, Chief Commercial Officer, Anthropic. “Cognizant is working to address that gap, committing more than 25,000 people to help their customers put Claude to work across their businesses.”

Initial focus includes legacy modernisation and AI agents

The group will initially focus on redesigning business processes around AI, building and modernising the systems that support them, operating AI agents securely at scale and integrating AI into software engineering. For legacy modernisation, Cognizant has developed Claude agents to analyse and restructure legacy and mainframe code.

Cognizant said Claude-powered agents built for a global pharmaceutical manufacturer cut shop-floor downtime by 35% and reduced troubleshooting time from 90–120 minutes to 10–15 minutes. At a North American insurer, the company reported that Claude-powered automation accelerated campaign brief generation and retirement plan support by 40%–60%.