Wipro BPO has announced that TalkTalk Telecom Group PLC has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations. Wipro will be responsible for the creation of a new service centre in India to support the group's resident customers.
Wipro will also work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies.
"Wipro's engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the marketplace," said Manish Dugar, Senior VP & Global Head, Wipro BPO.
Jo Dawson, TalkTalk's Director of Consumer Operations, commented, "We have worked with Wipro for many years and look forward to leveraging Wipro's expertise, particularly in the use of new technologies, to deliver further improvements in our customers' experience over the years ahead."
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