Servion rated highest in customer sentiment

A report released by industry analyst Ovum recognized Servion for being one of the best cloud-based speech self-service providers in North America. According to the report, Servion rated highest in end-user sentiment, and garnered particularly high levels of customer satisfaction from its B2B partners in the areas of product quality, client engagement, and customer support.

The report states, "Partners indisputably hold Servion in high esteem, and systems integrators and platform providers looking for an excellent partner in application design and development should be talking with Servion and evaluating its portfolio."In addition, Ovum praised Servion's familiarity with numerous application development tools including Cisco Universal Studio (both platform-independent toolsets), Avaya Dialog Designer, Genesys Composer Voice, Syntellect Studio, Intervoice Studio, VoiceObjects, and Nuance tools.

"This recognition by Ovum will bring more visibility of Servion's capabilities within the Contact Center industry," said, David Baker, VP Sales, Servion Inc. The Ovum report explores the competitive dynamics within the inbound cloud-based speech self-service market in North America, and helps businesses select a cloud-based IVR platform and cloud-based speech applications vendor based on its technology strength and reputation among customers in the market.