Servion, Avaya works for CIM

Servion Global Solutions and Avaya India Pvt. Ltd. have entered into a direct partnership agreement to collaborate and go-to-market in India in the area of customer interaction management (CIM). This is said to be an extension of their long-standing relationship.

Both the companies are believed to be focused on verticals such as travel, entertainment, transportation, retail, healthcare and government that have been relatively slow to adopt CIM solutions that use technology to interact with customers, clients and sales prospects.

Jangoo Dalal, President, Avaya India said, "The call centre of yesteryears has morphed into a contact centre, which allows for multiple contact. We are now moving into the next level of context centre that will help address customers' requests precisely by experts than one going through different levels for a solution."

While Avaya is to provide the technology, Servion is said to provide the solution or application on top of the technology platform.