Microland and Serco sign IT Infrastructure Management Services contract

Microland Limited has signed a strategic multi-year contract valued at $55 million with Serco Limited. Microland has been providing remote IT infrastructure management services to Serco since 2005. Under the new contract, Microland will continue to provide specialist support for a range of devices through an expanded team located in Birmingham, UK, and Bangalore, India.

Microland has been investing in creating and enhancing "Microland SmartCenter", its unique service delivery platform and a key differentiator, which extensively leverages analytics and automation to deliver highly predictable and consistent end-to-end integrated service management at reduced costs. As enterprises increasingly adopt cloud computing, Microland SmartCenter will deliver value by seamlessly managing services across traditional in-premise infrastructure, private cloud and public cloud environments. Microland has also significantly enhanced its executive leadership team across key functions such as strategy, operations, innovation, marketing, global sales and HR.

"Over the last few years, Microland has been building its leadership and global presence in the rapidly-growing IMS space. This strategic contract ushers in a new era for Microland, wherein we would now be able to provide an integrated onshore-offshore solution to our global customers. The Microland-Serco relationship is testimony to world-class services and business benefits that Microland continues to provide to Serco and other global customers," said Pradeep Kar, Chairman & Managing Director, Microland Limited.

Mark O'Connor, Technology Services Director, Serco, said, "This new agreement builds on our existing 6-year partnership with Microland. It provides us with a cost-effective and flexible solution for specialist IT infrastructure services to support our service delivery. Long-term collaborations with specialist providers help to ensure we are able to offer our customers the efficiencies they need, whilst allowing us to focus on the right blend of service innovation and creativity."

Commenting on Microland's onshore centre, Richard Hyde, British Deputy High Commissioner for Karnataka, said,'' I am delighted at the expansion of Microland in the UK.  This is a testimony of the opportunities that the UK has to offer to dynamic, global organizations like Microland''.